Get in Touch
We’re reachable, and we genuinely read what comes in. Whether you have a question about our content, a tip about a poker room, or something more pressing, this page explains the best ways to connect with the team and what you can expect when you do.
Our goal is to respond to all genuine inquiries promptly. Turnaround times will vary depending on volume and the nature of the message, but we don’t let things sit indefinitely.
Reasons Players Typically Reach Out
Most messages we receive fall into a handful of categories. Whether you’re reporting an issue, suggesting a correction, asking about responsible gambling resources, or sharing feedback on a poker site, we’re happy to hear from you.
Questions and Feedback About Our Content
If something we’ve published isn’t clear, feels incomplete, or you simply want to share a perspective on how we’ve covered a topic, we welcome that. Thoughtful feedback from players who actually know poker is one of the more useful things we receive. It helps us improve.
Corrections and Outdated Information
The US poker market moves quickly. Bonus structures change, software gets updated, and regulatory situations shift. If you’ve spotted something in our content that looks inaccurate or out of date, please flag it. We take accuracy seriously and update our pages when we get credible reports that something has changed.
Responsible Gambling Questions
If you have concerns about your own gambling habits, or you’re looking for guidance on staying in control, we’re happy to point you toward the right resources. Our responsible gambling page is a good starting point, but you can also reach out directly if you need help finding specific support.
Reporting a Poker Site for Poor Conduct
This one matters to us. If you’ve had a serious problem with an operator — delayed or refused payouts, predatory practices, misleading bonus terms, or anything that raises red flags — we want to know. Player reports factor into how we assess and rate platforms. We can’t mediate individual disputes, and we don’t provide financial or legal advice.
What we can do is take credible reports seriously and incorporate them into our ongoing evaluations. A pattern of complaints about a room will affect how it’s presented on this site.
Sharing Big Wins or Positive Experiences
Not everything needs to be a problem. If you’ve had a great experience at a room we cover, ran deep in a tournament, or just want to share something worth celebrating, feel free to reach out. That kind of feedback gives us a fuller picture of how different platforms are performing for real players.
Partnerships and Collaboration
If you represent a poker platform, affiliate network, or have a content collaboration proposal you’d like to discuss, we’re open to hearing from you. Commercial inquiries are handled separately from editorial operations, and our review standards are not negotiable as part of any partnership arrangement.
What to Keep in Mind
A few points worth noting before you get in touch:
- We are not a dispute resolution service. If you have an unresolved complaint with an operator, the appropriate route is through that operator’s support team, the relevant state gaming regulator, or a recognized third-party dispute service.
- We do not offer financial or legal advice of any kind.
- Player reports and feedback are taken seriously, even when we can’t act on them immediately. If your message informs a future review update, that’s a meaningful contribution.
- Response times are generally faster for straightforward inquiries. Complex or detailed reports may take longer to review properly.
A Note on Volume
We receive a meaningful amount of correspondence. While we make every effort to respond to all genuine messages, we prioritize substantive inquiries over general commentary. If your message requires a detailed response, please give us a few business days before following up.
We appreciate you taking the time to reach out, and we’ll do our best to make it worthwhile.